Our professional transition commitment.
We know this is a big decision. At Homeowners Management Company, we take the transition process
very seriously to ensure a thoughtful and thorough transition. HMC has invested in a dedicated
transition team to work with your current management company, the banks, and all your vendors.
We have internal checklists and milestone deadlines that are tracked to ensure nothing important is
missed. The transition team serves as the single point of contact and will communicate frequently and
proactively with the entire Board until the transition has completed.
There are three key phases:
PHASE ONE: INTRODUCTION TO YOUR HMC TEAM
• Welcome email sent to the Board with your management team contact information
• Zoom call scheduled to virtually meet your new Community Manager
• Personal phone call from a member of the HMC Sr. Leadership Team
• A complete transition schedule outlining all key milestone tasks
• Key documents for Board review, including accounting set up forms
• Send executed management services contract by mail or email to the Board President
PHASE TWO: WELCOMING HOMEOWNERS TO HMC
• Mail a welcome packet to all members (prior to first billing statement)
• Mail billing statements to all members
• Community Manager to work with the Board and develop an action plan for the first 90 days
• Conduct initial site inspection
• Schedule first Board Meeting date
• Transition Team to contact the Board and answer any questions prior to contract start
• Transition Team to inventory Association records, keys, remotes, etc.
PHASE THREE: YOUR FIRST MONTH
• Coordinate thorough site inspection with Board delegate
• Send annual operations calendar to Board
• Create first meeting draft agenda
• Address all the must do priority tasks
• Review all 3rd party vendor contracts
• Create roadmap for upcoming reserve projects
• Work with accounting on all pending delinquent accounts
• Investigate cost reduction strategies for utilities, irrigation, electrical, etc.
• Review insurance policies
• Thorough review of all rules and compliance documents
Transparent, and timely communication is the key to starting a successful partnership!
Corporate Office
P.O. Box 767
Danville, CA 94526
Phone: (925) 937.1011
